OFFICE HOURS DURING THE CHRISTMAS/NEW YEAR PERIOD Our office will be closed from Thursday 24th December 2020 and will reopen Monday 4th January 2021. RENT PAYMENTS Rent will still be receipted daily so please ensure you maintain your rental payments during this period to avoid arrears notifications and breach notices that could effect your rental history. Keep in mind that bank transfers can be delayed due to public holidays so suggest that if the day you normally pay rent falls on a public holiday, make payment a few days earlier to avoid the delay. EMERGENCY REPAIRS In the event of an emergency repair, please follow the below steps: 1. Phone your Property Manager and notify us of the situation 2. If no answer, please leave a detailed voice message and your call will be returned ASAP 3. In addition to the voicemail, please also send a text message to your Property Manager outlining your name, property address and a brief description of the issue and you will be responded to ASAP 4. In the event your call/text is not returned in a reasonable time frame, the tenant can refer to the emergency tradespeople listed on their tenancy agreement PLEASE NOTE: … Continue reading OFFICE HOURS DURING THE CHRISTMAS/NEW YEAR PERIOD 2020-2021