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OFFICE HOURS DURING THE CHRISTMAS/NEW YEAR PERIOD 2020-2021

OFFICE HOURS DURING THE CHRISTMAS/NEW YEAR PERIOD
Our office will be closed from Thursday 24th December 2020 and will reopen Monday 4th January 2021.

RENT PAYMENTS
Rent will still be receipted daily so please ensure you maintain your rental payments during this period to avoid arrears notifications and breach notices that could effect your rental history. Keep in mind that bank transfers can be delayed due to public holidays so suggest that if the day you normally pay rent falls on a public holiday, make payment a few days earlier to avoid the delay.

EMERGENCY REPAIRS
In the event of an emergency repair, please follow the below steps:
1. Phone your Property Manager and notify us of the situation
2. If no answer, please leave a detailed voice message and your call will be returned ASAP
3. In addition to the voicemail, please also send a text message to your Property Manager outlining your name, property address and a brief description of the issue and you will be responded to ASAP
4. In the event your call/text is not returned in a reasonable time frame, the tenant can refer to the emergency tradespeople listed on their tenancy agreement
PLEASE NOTE: If the repair is not considered an emergency repair or is found to be caused by negligence, misuse or fault of a tenant or their appliance, the tenant will be responsible for payment of services.
The Residential Tenancies Authority and the Residential and Rooming Accommodation Act states emergency repairs are:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

All other repairs are considered routine repairs/general maintenance and will be actioned upon our return.  Please ensure these are emailed through with detailed information and photos where available.

Before contacting us about an emergency repair, please ensure you have tried basic troubleshooting examples below:

NO POWER AT THE PROPERTY
• Check that there is no power outage with Energex Check Online or phone 13 62 62
• Has the power box tripped the safety switch or blown a fuse?
• If the safety switch has been tripped, reset and if it trips again you will need to unplug all appliances from the power points. Reset the switch and re-plug each of the items one at a time to identify what is causing the problem.
BLOCKED DRAINS/TOILETS
• Have you cleared the drain of any hair and soap build up?
• Have you tried using a plunger?
• Have you tried clearing the drains with specific cleaning agents for drains?
NO HOT WATER
(ELECTRIC HOT WATER SYSTEMS)
• Has the power box tripped the safety switch or blown a fuse?
• Have you topped up the water level with the filler valve?
• Is there water leaking out of the system?
(GAS HOT WATER SYSTEMS)
• Have you replaced the gas bottles recently? (are they empty?)
• Has the pilot light gone out?
• Are the gas bottles connected correctly?
PLEASE NOTE: If a tradesperson is called out to a property and it is found to be caused by negligence, misuse or fault of a tenant or their appliance, the tenant will be responsible for payment of services.

PREPARE FOR STORM SEASON
Summer is well known for unexpected storms in QLD. Please see below helpful contacts and links that can help you ensure you are storm ready:

FOR ALL LIFE THREATENING EMERGENCIES – CONTACT 000 IMMEDIATELY

State Emergency Services (SES)
Phone: 132 500
Assistance Request: https://132500.qld.gov.au/ses-webapp/

Energex
Outages Map: https://www.energex.com.au/home/power-outages/outage-finder/outage-finder-map/
Outages Phone: 13 62 62
Fallen Power Lines: 13 19 62

Get Ready Queensland (QLD Government)
https://www.getready.qld.gov.au/get-prepared/home-maintenance-and-preparation

Prepare your Home (QLD Government)
https://www.qld.gov.au/emergency/dealing-disasters/prepare-for-disasters/prepare-home

Storm Safety (Brisbane City Council)
https://www.brisbane.qld.gov.au/community-and-safety/community-safety/disasters-and-emergencies/be-prepared/storm-safety

Get Ready Guide (Queensland Fire and Emergency Services)
https://www.qfes.qld.gov.au/community-safety/downloadlibrary/Documents/GetReadyGuide-E.pdf

If you have exhausted ALL options above and still require assistance, please send a text message to your Property Manager who will respond accordingly. Please include your name, address and the issue you are facing.

PROPERTY MANAGER CONTACTS
Lisa Reeves
Property Manager (Cinque/Quest Apartments – 401-510)
lreeves@bluestonepm.com.au
0411 274 676
Amanda MacPherson
Property Manager (Cinque/Quest Apartments – 701 – 909, Inner City Suburbs, South Brisbane, Logan, Ipswich)
rentals3@bluestonepm.com.au
0411 443 700
Jessica Van Look
Senior Property Manager (Outer North Brisbane – North of the Pine River)
rentals@bluestonepm.com.au
0412 265 061
Mark Shorrock
Managing Director/Property Manager (North Brisbane – South of the Pine River)
rentals4@bluestonepm.com.au
0422 676 416

🎅🎄🎁The Team at Bluestone Property Management and Sales would like to take this opportunity to wish everyone a happy and safe holiday break. It’s been a difficult year and we are all looking forward to a bit of a break and starting fresh in 2021 🎁🎄🎅