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Bluestones Emergency Repairs Procedure

Bluestone’s Standard Office Hours – 9:00am till 5:00pm Monday to Friday 

Emergency repairs can be organised directly by the tenant if – A) the repair is deemed an emergency repair on the Residential Tenancy Authority (RTA) list below and B) the tenant follows the procedure below:


Please note: that all repairs must be reported to your Property Manager via Email (Text is not an approved form of communication with the RTA) with general repairs attended to during business hours. Tenants must include name, address, the nature and photos of the repair/s.


The Residential Tenancies Authority (RTA) Lists Emergency Repairs As:

  • A burst water service or a serious water service leak

  • A blocked or broken toilet

  • A serious roof leak

  • A gas leak

  • A dangerous electrical fault

  • Flooding or serious flood damage

  • Serious storm, fire or impact damage

  • A failure or breakdown of the gas, electricity or water supply

  • A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating

  • A fault or damage that makes the property unsafe or insecure

  • A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant

  • A serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Please Note: All other repairs are considered routine repairs and attended to during business hours.


Emergency Repairs Procedure  


Try calling, texting and emailing your Property Manager including your name, address, and the nature and photos of the emergency repair/s. If your property manager hasn’t responded within 30 minutes, please proceed to Step 2.



Make sure your emergency repair is listed by the Residential Tenancies Act (refer to list above) because:

  • ‘A’ our preferred contractors will not attend if they don’t deem the repair to be an emergency and;
  • ‘B’ if you order repairs that are not classified emergency repairs without approval from your Property Manager in writing your lessor (the property owner) will not cover the costs of these repairs.



Contact our preferred emergency / after-hours contractors:


  • North and Central Brisbane – 0407 151 322 – James Rowe – Electracare
  • Central and South Brisbane – 0413 844 005 – Scott Littlechild – Power Contracting 240
  • South and Central Brisbane – 0404 589 290 – Ramsey Kanafani – Platinum Electricians Springwood


  • Central and North Brisbane – 0458 009 314 – Ben Stojanovic – Corporate Plumbing
  • South and Central Brisbane – 3394 4575 – Ben Blair – A.K Blair & Co Plumbing


  • Servicing All Areas – North Brisbane Locksmiths – 0419 645 988 (Note Lockouts are tenants responsibility)



If you can’t contact our nominated contractors, you can contact a suitably qualified repairer to carry out emergency repairs to a maximum value of two weeks’ rent.



Notify us in writing of the emergency repairs as soon as possible.



Please provide us with a tax invoice from your repairer within 7 days. (Our nominated contractors will invoice us directly)


Queensland Government Emergency Info and Contacts:


Bluestone Property Management & Sales is the real estate agent that savvy Investors use when renting out their rental property/properties in Brisbane Queensland (QLD). Why because Bluestone’s Property Managers maximize the rental yield and minimize the stress involved in managing their units, apartments, townhouse and houses. Additionally, Bluestones Property Management Fees (commission charges) provide excellent value for money, so if things aren’t stacking up with your current agency give the Team at Bluestone a call.


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Disclaimer The information provided by Bluestone Property Management is of a general nature only and is not intended to constitute legal advice under any circumstances. Individuals should consider their own circumstances before proceeding to rely upon any information provided by Bluestone Property Management. Whilst care has been taken in best practice advice provided, and the information contained in it has been obtained from sources that Bluestone Property Management believe to be reliable, Bluestone Property Management (including its directors, officers, employees and contractors) does not warrant, represent or guarantee the accuracy, completeness or fitness for purpose of that information. Bluestone Property Management (including its directors, officers, employees and contractors) accordingly does not accept any responsibility, liability, loss or damage whatsoever resulting from the use of the information provided. By using the services of Bluestone Property Management, Clients acknowledge that they have read, understood and accepted this disclaimer of liability.