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Emergency Repairs Procedure

Please note that our office does not respond to phone calls or emails after-hours (Monday to Friday 8.30am to 5pm)

 

Emergency repairs can be organised directly by the tenant if the repair is deemed an emergency repair on the Residential Tenancy Authority (RTA) list below and the tenant follows the procedure below:

 

Please note: that all repairs must be reported to your Property Manager in writing with general repairs attended to during business hours. Please include your name, address, and the nature of the repair/s.

 

The Residential Tenancy Authority (RTA) Act States Emergency Repairs Are:

 

  • A burst water service or a serious water service leak
  • A blocked or broken toilet
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • A failure or breakdown of the gas, electricity or water supply
  • A failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • A fault or damage that makes the property unsafe or insecure
  • A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • A serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Please Note: All other repairs are considered routine repairs and attended to during business hours.

 

Emergency Repairs Procedure  

STEP 1:

Try calling, texting and emailing your Property Manager including your name, address, and the nature of the emergency repair/s. If your property manager hasn’t responded within 30 minutes, please proceed to Step 2.

 

STEP 2:

Make sure your emergency repair is listed by the Residential Tenancies Act (refer to list above) because:

  • ‘A’ our preferred contractors will not attend if they don’t deem the repair to be an emergency and;
  • ‘B’ if you order repairs that are not classified emergency repairs without approval from your Property Manager in writing your lessor (the property owner) will not cover the costs of these repairs.

 

STEP 3:

Contact our preferred emergency / after-hours contractors:

Electrical Emergencies NORTHSIDE BRISBANE: Wattz Up Electrical – 0412 163 658

 

Electrical Emergencies SOUTHSIDE BRISBANE/LOGAN: Platinum Electrical – 0404 589 290

 

Plumbing Emergencies NORTHSIDE BRISBANE: Kriscott Plumbing Services – 0439 545 023

 

Plumbing Emergencies SOUTHSIDE BRISBANE/LOGAN: Oceanside Plumbing – 1300 998 257

 

Locksmith: North (service all areas) Brisbane Locksmiths – 0419 645 988

 

STEP 4:

If you can’t contact our nominated contractors, you can contact a suitably qualified repairer to carry out emergency repairs to a maximum value of two weeks’ rent.

 

STEP 5:

Notify us in writing of the emergency repairs as soon as possible.

 

STEP 6:

Please provide us with a tax invoice from your repairer within 7 days. (Our nominated contractors will invoice us directly)

 

Queensland Fire and Emergency Service – Handy Emergency Contacts:

https://www.qfes.qld.gov.au/Pages/handy-contacts.aspx